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You can also type Brad’s name into any search engine and you will find hundreds of articles and links from all over the world about him and his firm. His client list contains some of the largest corporations in the world such as Bank of America, Key Bank , Bank One, Macys, Nordstrom, McDonalds, Alaska Airlines and Western Union, along with small and medium sized organizations from all different industries. His firm’s mission is to help organizations create service cultures: A place where employees love to work and customers love to do business. Brad is always the highest rated speaker at any event he presents at and his best known for his signature session titled “Exceeding Customer Expectations†which is also the title of his first book. This session was voted as one of the top four keynotes in the world by the Meeting Professionals International in 2011.
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